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About Us

Designer Toy Store is all about giving you the customer a fantastic shopping experience. If you are not absolutely delighted with your purchase please ensure that you get back to us.

Our products are for all people over 14 years of age as some contain small parts and are not suitable for children 13 and under. Those products that are suitable for children who are younger are contained in our Children Friendly Stuff category.

To read our detailed terms and conditions please click here

To contact Designer Toy Store by email please Click here
By Mail: Please address to Fran Long,
Designer Toy Store, 25 isleworth Road, Exeter, EX4 1QU, UK.

Mobile 07887 516 526.

To Make a Purchase

  • Click on Buy and the item will be added to your shopping cart. Then to access your shopping cart click on the Basket image at the bottom of the page
  • We accept - Paypal, NOCHEX and Cheque's. Cheque's must be made payable to DesignerToyStore. Cheque's must be sent to Designer Toy Store, 25 Isleworth Road, Exeter, EX4 1QU
  • Your order will be sent once the cheque has cleared and we will contact you at every stage so you know what is happening
  • In the event that an item is out of stock or mis-priced then we will refund the total amount of money to you with no liability to ourselves. If you want to query an order prior to placing it then please call or send an email

Shipping

Shipping in the UK is by ParcelForce. There is one set price of £5.50 anywhere in the UK. We guarantee that you will have your pacrcel within 3 working days of placeing the order.

Shipping to Europe - will be by International Signed For and will be charged thus:-

  • up to 100 Grams - £4.74
  • up to 260 Grams - £6.78
  • up to 500 Grams - £8.11
  • up to760 Grams - £9.41
  • up to 1 Kilo - £11.11
  • For every 20 Grams above a Kilo £0.10 will be added.

Shipping to the rest of the World will be by Internationally Signed For Air Mail

  • up to 100 Grams - £6.52
  • up to 260 Grams - £7.93
  • up to 500 Grams - £10.57
  • up to760 Grams - £13.17
  • up to 1 Kilo - £15.57
  • For every 20 Grams above a Kilo £0.20 will be added.

Payment Details
Prices are shown in UK Sterling on the site as well as American Dollars and Euros. You will be charged in UK Sterling and postage and packing will be added when you go to checkout. Postage and packing will be added before you pay for the items so you can see what the total amount is before you commit to purchase.

We accept

Paypal, Worldpay and Cheque's.

Refunds and Returns

If you are not totally delighted with your purchase - email designertoystore to let us know and send the package back within 7 days of receiving it. We will then refund the cost of the purchase in the same form of payment by which you originally purchased it (i.e.if you paid by cheque we will send you a cheque back). We will only refund the postage back to you if we have made a mistake, ie sent out the wrong product and will not refund the postage if we have sent out what you have ordered.

Please note that until we receive the parcel back it is your responsibility so we would suggest recorded postage. The refund will be processed within 5 days of receiving the product back.

Faulty or Damaged Goods

Whilst we package everything carefully for postage occasionally accidents can happen. If you receive a product which has been damaged please contact us either by email or by phone
07887 516 526 within 7 days of receipt of your order - and we will arrange a replacement or refund.

Privacy Policy

Your privacy is very important to us. Your email address is used solely by DesignerToyStore to let you know of new items and promotions. Your email address will NEVER be given to a third party. If you do not want to receive any emails from DesignerToyStore please return the email stating - No thanks and your email address will come straight off the mailing list. Personal information used to make payment of goods from DesignerToyStore is entered through a secure https: server either through WorldPay, Paypal or Nochex thus we do not have any of your credit card details. For a more detailed privacy policy please click here

Other issues

  • Emails will normally be answered within 24 hours Monday to Friday
  • If you pay by paypal or Credit Card or then your item will be packed and shipped normally 48 hours later Monday to Friday. In the UK you can expect to receive it, realistically, within 4 days of placing the order - however often it will arrive quicker.
  • When you purchase goods from Designer Toy Store your details will be added to our mailing list. If you do not want to receive emails than please return the email stating - No thanks and your email address will come straight off the mailing list. Your details - will never be given to an outside party. We are registered with the Data Protection Register and conform to the Data Protection Act.
  • Our Descriptions are correct to the best of our knowledge.

To view a live link to Ebay feedback please click here

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